3 Days Money Back Guarantee & Refund Policy
We believe in our products 100%. We try our best every day to make you happy and a put a smile on your face using our service and be a part of it but we understand that our IPTV subscription plans can’t work perfectly for everyone all time.
If you are not happy with your purchase, or you have an issue that we are unable to solve which make the system unusable, we are more than happy to provide a refund.
How to request a refund?
Use the contact form to request the refund with subject: “Refund Request”, use the same email address you use to buy our services and describe in your email the issues you are facing and the reason for this request. In some reasons you have to send us proofs and we will send you proofs as well of our work and things we notice and have to show you too to explain our point of few and our decision better, in more details and more transparent!
A few conditions:
Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve the issue for you within 48 hours, we will provide a refund. Please send a ticket at any time if assistance needed.
Refunds may only be issued within 3 days of the purchase date. After 3 days no refunds can be processed.
If you paid using credit cards the Refunds are generally processed and funds returned to the same card on the customer’s bank account within 20 – 30 business days.
However, there are cases in which a refund takes longer to process may up to 60 days. We are not responsible for this time frames and delays guys. We are not the payment provider just the IPTV service provider!
IPTV Egypt will refund completely only purchases which has been done in less than 3 days. All other refund requests will be returned partially according to used period of the subscription. Our support team will contact users in all refund cases.
Note: Refund usually takes 20 – 60 work days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will refund any users immediately after seeing the request and checking user information.
We will NOT send refunds (or make partial refund) if:
Customer didn’t satisfied/like the Channel line-up or performance.
If customer is unable to set-up their own Device/Box/System at their end!
We will provide our support to setup their boxes/ devices, Apps and System in all cases of assistance requests! Notice: Because we do not know about the circumstances with the box, system etc. our support is limited to pre-defined steps for configurations.
If some channels are freezing or not working sometimes!
Though almost all of our Servers are stable, sometimes channels do freeze or doesn’t work due to various reasons.
Most of times, these issues are temporary and caused by below reasons:
- Customer internet fluctuations
- Issue with the box/ Apps/ Customer Setup in general
- Your ISP Has issue.
- Channel is down from server end
- Customer change his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary!)
We suggest every customer to go for Trial – 12 Hours Refundable Test Account before buying 1-12 month package!
In case customer can’t watch there IPTV subscription plan for 48 Hours or more because Server Issue or any other problems caused by us and our end, we will completely refund the package price or add all lost time on top of your subscription for free plus some extra bonus we can negotiate together.